Shipping policy
We’re dedicated to delivering quality pet products safely and quickly to your doorstep. Please read our shipping policy below for details about delivery times, processing, and tracking.
We are able to offer great deals and crazy low product prices thanks to our close and long-term relationships to manufactures and wholesalers from overseas. This also means that most of our products are shipped from outside US.
You can enjoy the FREE SHIPPING!
Shipping Times:
5-12 Business Days (98% of the cases)
15-30 Business Days (2% of the cases)
Average shipping time for the past 30 days in US is 10 business days (please note sometimes shipping company may have some delays such a holidays, full facilities, customs control, bad weather and etc. We can't control this delays.)
CONFIRMATION AND ORDER TRACKING
Once your order is placed you will instantly receive an automated order confirmation. Once your order is dispatched and shipped out from our warehouse, you will receive an email confirmation with your tracking code. This tracking code can then be used in the 'Track Your Order' page which can be found at the top and bottom of our website, in order to get constant updates of your orders location along its journey. Also feel free to email us to check your order status if for any reason you are expecting some difficulties; we're always happy to help with everything we can. Contacts us: contact@wrazys.com
LOST/STOLEN PACKAGES
Wrazys™ are unfortunately not responsible for packages that are stolen or lost. Once your package is with the respected courier It is out of our hands. If the tracking information that they provide states that your package was delivered to your address and you have not received it then you will need to get in touch with the respective courier for more information. You can always email us to assist with your enquiries and we are always happy to help.
All orders are shipped from warehouse within 1-3 business days. During peak periods, please allow up to 3 business days for shipping however, the customer will always be informed and notified if this does ever happen.
*All shipping times exclude delays in clearance/customs clearance.